Got a question? Just ask! Here are some of the questions we get a lot.
有问题吗？直接问吧！以下是我们经常收到的一些问题。
定制和个性化订单
是的，我们喜欢定制设计物品。只需向 resplendent.aurora@outlook.com 发送消息，我们就可以讨论您的定制订单要求。
我如何让您知道需要使用哪些详细信息来个性化我的订单？
结账时，可以将任何订单的个性化信息放入卖家备注部分，或者给我发送消息，我会在创建订单时参考该信息。请务必仔细检查所有详细信息，尤其是拼写！
尺寸详情
蛋糕顶饰通常尽可能大，我可以将它们制作在 A5 卡片上，否则它们可能会盖过蛋糕，但是如果您需要更大一点的东西，请告诉我！
用竹签将顶部固定到位，留出足够的空间让顶部与蛋糕齐平或位于蛋糕上方，具体取决于您的喜好。
How are your items made?
Each piece is designed and engraved by me in my cosy home studio. I use high-precision laser machines, high-quality wood, and a lot of love. Everything is finished by hand and packed with care.
🛒 Ordering 🛒
How do I place a custom or personalised order?
You can personalise most items directly on the product page — just fill in the boxes before adding to cart. For fully custom designs or if you’re not sure how to describe what you want, drop me a message and I’ll guide you through it!
Can I make changes to my order after I’ve placed it?
If I haven’t started making it yet, I’ll do my best to accommodate changes. Just contact me as soon as possible with your order number and what you’d like to change.
Do you offer gift wrapping or a gift message?
I don’t offer full gift wrapping at the moment, but I’m always happy to include a handwritten note if your order is going directly to the recipient — just leave me a message at checkout!
Do you offer discounts for bulk or wedding/event orders?
Yes! If you're ordering a larger quantity (for wedding favours, party gifts, corporate bits etc), I can often offer a discount. Just get in touch with what you need and I’ll work out a quote for you.
🕒 Processing & Shipping 🕒
How long will my order take to make?
Most orders are made and dispatched within 3-5 working days, but during busy periods (like the run-up to Christmas) it might take a little longer. If you’re in a rush, just drop me a message and I’ll see what I can do!
When will my order be dispatched?
Once your item is made, it’ll be packed up and sent via Royal Mail. I post most days, so you won’t be waiting long! I’ll let you know when it’s on its way.
How are your items packaged?
Your order will arrive snug and safe! I use sturdy packaging and recyclable materials wherever possible. Cake toppers come in clear cello bags and board envelopes, while engraved gifts are wrapped to protect the wood and posted in boxes or padded mailers.
Do you offer international shipping?
Yes, I do! I'm based in the UK but happily ship worldwide 🌍 Shipping costs and delivery times will vary depending on your location — you'll see options at checkout. If you're ordering a larger item or have any questions about international delivery, feel free to message me before ordering and I’ll be happy to help!
How can I track my order?
If your order was sent with tracked shipping, your tracking number will be emailed to you once it's dispatched.
📦 Delivery Issues 📦
My order hasn’t arrived — what should I do?
If it’s been longer than expected, please message me with your order number and I’ll look into it right away. Occasionally Royal Mail likes to take the scenic route, but I’ll always do what I can to help.
My item arrived damaged or incorrect — help!
Oh no! I'm so sorry if something’s not right. Please send me a message (and a photo if possible), and I’ll sort it out as quickly as I can. Your happiness means the world to me.
🔁 Returns & Cancellations 🔁
Do you accept returns?
As everything is made to order and often personalised, I can’t accept returns unless the item is faulty. But if there’s any issue at all, please get in touch — I’ll always try to make it right!
Can I cancel my order?
You can cancel your order within 48 hours of placing it, as long as I haven’t started making it yet. After that, it depends on how far along your order is — but message me and I’ll see what I can do.
What if I’m not happy with my item?
I always want you to be delighted with your order. If something’s not quite right, please reach out and I’ll do my best to fix it.
🧙♀️ Other Goodies 🧙♀️
Do you offer a loyalty or rewards programme?
Yes! You can collect points every time you shop, which can be redeemed for money off future purchases. Just make sure you create an account to start collecting!
What’s the Birthday Club?
Join the Birthday Club and I’ll send you a little surprise when your birthday rolls around 🎉 It’s free to join, and who doesn’t love birthday perks?
Where can I find you in person?
I pop up at craft fairs and markets throughout the year — follow me on Facebook or Instagram to see where I’ll be next!
您还需要帮助吗？
如果上述常见问题解答没有回答您的问题，您可以通过电子邮件直接联系我们的支持团队寻求帮助。